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FAQs
We understand that you may have questions about our cleaning services, booking process, and what to expect. Below, we’ve compiled the most commonly asked questions to help you get quick and clear answers. If you don’t find what you’re looking for, feel free to contact us directly — we're happy to help!
What types of properties do you clean?
We handle a wide range of properties, including offices, warehouses, factories and post-renovation sites Our team also provides specialised services such as deep cleaning, sanitisation and upholstery care.
You can view the full list on our service page:
Our Services
How far in advance should I book?
To secure your preferred schedule, especially during weekends or peak seasons, we recommend booking at least 2 to 3 days in advance. This gives us enough time to plan and assign the right cleaning team for your needs.
Do you offer free quotations?
Yes, we offer free quotations with no obligation. We usually suggest a quick consultation call or site visit to better understand your space. This helps us provide an accurate quote tailored to your cleaning needs, budget and timeline.
Do your cleaners bring their own equipment and supplies?
Yes, our team brings all necessary cleaning tools and materials. We arrive fully equipped with professional-grade products suitable for your space. You don’t need to prepare anything — just relax and let our team handle everything.
What’s your cancellation policy?
We understand that plans may change. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Early notice helps us adjust our schedule smoothly. We won’t charge any fees for timely cancellations.
Are your cleaning products safe for children and pets?
Yes, absolutely. Upon request, we use eco-friendly and non-toxic cleaning products that are safe for children and pets. These products help maintain a clean, healthy environment without harsh chemicals. Let us know your preference when booking — we’ll be glad to accommodate it.
Can I schedule recurring services (weekly/monthly)?
Yes! We provide flexible recurring cleaning plans for clients who prefer regular maintenance. Whether you need weekly, bi-weekly or monthly visits, we’ll create a schedule that fits your routine and keeps your space consistently clean.
What payment methods do you accept?
We accept online bank transfers and company cheques. For smaller projects, you can also pay by cash. Once your booking is confirmed, we’ll share full payment details for your convenience.
Are your cleaners insured and trained?
Yes, all our cleaners receive professional training in cleaning techniques and safety procedures. Each team member is also covered by company insurance, giving you extra peace of mind. We take pride in having a skilled and trustworthy workforce.
Do you offer refunds if I’m not satisfied?
Your satisfaction means everything to us. If you’re unhappy with our service, contact us within 24 hours. We’ll arrange a complimentary re-clean to address your concerns and ensure the results meet your expectations.
