Need Help?
FAQs
We understand that you may have questions about our cleaning services, booking process, and what to expect. Below, we’ve compiled the most commonly asked questions to help you get the answers you need quickly. If you don’t find what you’re looking for, feel free to contact us directly — we're happy to help!
What types of properties do you clean?
We provide a range of cleaning services, including residential cleaning (homes and apartments), commercial office cleaning, industrial cleaning (warehouses and factories), and post-renovation site cleaning.
We also offer specialised services such as deep cleaning, sanitisation, upholstery care, and more.
You can view the full list on our service page:
Our Services
How far in advance should I book?
To ensure availability, especially during weekends or peak seasons, we recommend booking your cleaning appointment at least 2 to 3 days in advance. This allows us to better schedule our team and allocate sufficient time for your specific cleaning requirements.
Do you offer free quotations?
Yes, we provide free quotations with no obligation. In most cases, we recommend a site visit or a quick consultation call to better understand your space and requirements. This ensures an accurate quote tailored to your cleaning needs, budget, and timeframe.
Do your cleaners bring their own equipment and supplies?
Yes, all necessary cleaning tools and materials are provided by our team. We come fully equipped with professional-grade equipment and products suited to the scope of your cleaning task. You don’t need to prepare anything—just sit back and let us handle the rest.
What’s your cancellation policy?
We understand that plans can change. If you need to cancel or reschedule, please inform us at least 24 hours before your appointment. This allows us to reassign our staff and manage our schedule effectively. No charges will apply for timely cancellations.
Are your cleaning products safe for children and pets?
Yes, absolutely. Upon request, we use non-toxic and eco-friendly cleaning products that are safe for both children and pets. These products are specially selected to ensure a clean and healthy environment while minimizing exposure to harsh chemicals.
Let us know your preferences when booking, and we’ll be happy to accommodate your needs.
Can I schedule recurring services (weekly/monthly)?
Yes! We offer flexible recurring cleaning packages for customers who prefer regular maintenance. Whether it’s weekly, bi-weekly, or monthly visits, our team will develop a personalised schedule that fits your routine and keeps your space consistently clean.
What payment methods do you accept?
We accept a variety of secure and convenient payment options, including online bank transfers, e-wallets (Touch ‘n Go, Boost, etc.), and cash (for smaller jobs). Payment details will be confirmed upon booking.
Are your cleaners insured and trained?
Definitely. All our staff undergo professional training in both cleaning procedures and safety practices. They are also covered under company insurance for added peace of mind. We take pride in maintaining a reliable, skilled, and trustworthy cleaning team.
Do you offer refunds if I’m not satisfied?
Your satisfaction is very important to us. If you’re unhappy with the service provided, please contact us within 24 hours. We will arrange for a complimentary re-clean to address any concerns and ensure the job is completed to your expectations.
